Returns

Returns 

If you are not completely satisfied with your dpHUE.com purchase we will offer you a full refund less the cost of shipping. Simply send your product(s) back to us within 30 days of receiving your order. Returned items will be processed promptly, usually within 3-5 business days of receipt.

At this time we do not have an exchange policy in place. 

If you purchased a bundle, all products within the bundle must be returned – partial refunds will not be issued. Only products purchased on dpHUE.com may be returned for refund. Products purchased on pros.dphue.com are final sale and cannot be returned. We cannot provide refunds for dpHUE products purchased at other retailers or Amazon.com. eGift Cards cannot be returned or exchanged. 

We cannot provide refunds for dpHUE products purchased at other retailers. Only products purchased on dpHUE.com may be returned for refund. eGift Cards cannot be returned or exchanged.

PLEASE NOTE: The only authorized Amazon reseller of our product is ReCommerce. Any other sellers we cannot guarantee the authenticity or efficacy of the product. All returns of Amazon product must be made through Amazon and not dpHUE.com.

To start a return click here.

DAMAGED ITEMS

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at info@dphue.com for assistance. Please include a picture of the damaged item in your email.

ORDER CANCELLATION/ MODIFICATIONS

We are unable to cancel or modify an order after it's been submitted. We process your order immediately in order to get it to your doorstep as quickly as possible, therefore cancellations and modifications are not possible.

For security purposes, we are unable to re-direct a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return. 

PROMOTIONS

We cannot retroactively apply a discount code to an order. The discount code must be entered at checkout to receive the current promotion or discount.